Follow

GBDeflicker4 Ticket Initialization Failed (Mac)

GBDeflicker - Ticket Initialization Failed (Mac)

Problem

When you try to activate your serial number you get an error

"ticket initialization failed",

"custom text file missing",

"cannot copy to shared ticket location",

or "ticket not found" ...

test.jpg

 

Solution 1 - Log Out and Log In

This can happen if you are logged in to your Mac as a different user then when you installed GBDeflicker3.
To fix this..

  1. Log Out of your Mac
  2. Log In as the user when you installed GBDeflicker
  3. Run After Effects or Premier again
  4. Activate your license using your serial number.

Solution 2 - Fix Your File Permissions

If Solution 1 doesn't work for you, it may be a file permissions problem.

Change the permissions of the folder “/Applications/GBDeflicker4”  to allow “Read/Write” access for everyone.

Step 1 -  Using Finder, go to the folder “/Applications/GBDeflicker4

Screen_Shot_2015-05-29_at_9.40.23_AM.png

Step 2 - Select the folder, right-click the mouse, and choose “Get Info

Step 3 - Twirl open the “Sharing and Permissions

Step 4 - Click on the lock in the lower right corner

Step 5 - Change the permissions for everyone to "Read & Write"

Step 6 - Be sure to click the "little gear" and make the permission apply to the items enclosed in the folder.

Screen-Shot-2015-06-03-at-10.36.jpg

 

Solution 3 - Fix Ticket Folder Permissions

If Solution 1 or 2 don't work for you, it may be a the "/users/shared/ticket" folder file permissions problem. GBDeflicker keeps a copy of the license ticket in this folder.

Step 1 - Using Finder, go to the folder "/users/shared/ticket"

Step 2 - Select the folder, right-click the mouse, and choose “Get Info

Step 3 - Twirl open the "Sharing & Permissions" tab

Step 4 - Click on the lock in the lower right corner

Step 5 - Change the permissions for everyone to "Read & Write"

Step 6 - Be sure to click the "little gear" and make the permission apply to the items enclosed in the folder.

Screen_Shot_2014-03-14_at_8.01.21_AM.jpg 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk