When you first register GBDeflicker, it records a "request number" calculated from your computer's hardware/software configuration. Each time it runs, GBDeflicker recalculates the "request number" and compares it to the original. If it differs, it indicates you are trying to run the software on a different computer. Sometimes upgrading your OS can cause this error. Have you recently changed your computer configuration?
If so, please submit a request to have your serial number reset.
After we enable the Reset function for your license...
- Run GBDRegister
- Click the Product License button
- Click the Reset button to reset the license. This function sends a request to our license server over an internet connection. If your computer has no internet connection, hold down the Shift and OS keys while clicking the Activate button. Then choose the Reset License tab to reset the license.